FREQUENTLY ASKED QUEStions
+ WHO ARE THESE MEALS FOR?
Our meals are for anyone who wants to enjoy eating food that adds health to their body. We buy the groceries, cook the food, and deliver the delicious meals right to your home for you to enjoy. We strive to give you more time in your life to enjoy the things that you love in the evening, like playing with your children, hitting the water for some kayaking, going on a walk with your spouse, reading, watching a movie, digging in the garden, or hanging out with your animals, instead of slaving over the stove after a long day at work. Ultimately, we want to inspire you to LIVE better.
+ WHY EAT LOCAL?
Local food is fresher, more nutrient-dense, and it tastes way better than older food that has traveled hundreds of miles across the country or from Mexico. And of course, we are 100% for supporting our local farmers.
+ WHY EAT ORGANIC?
Organic foods are argued to be higher in nutritional value than conventional foods and they are not contaminated with pesticides, herbicides, synthetic ingredients, GMO’s (genetically modified organisms), fertilizers, growth hormones, and antibiotics that are harmful to our health.
+ DO YOU USE PASTURE-RAISED FOOD?
YES! We use pasture-raised animals as much as possible (which is almost always available). The farms that we get our chicken, eggs, pork, beef, and bison from all keep their animals on pastures year long. Which is better than the alternative and majority or animals who are caged up and force-fed corn and grains year long to bulk them up for slaughter faster. The animals we source for our meals live happy, free lives before they feed our tummies.
+ AND YOUR PRODUCE?
Our fruits and vegetables are local and organic as much as possible – so pretty much all of the time. ;)
+ WHAT ABOUT MACROS?
All of our meals have MACROS info listed on the website under each meal, as well as on the label of each meal received. We list fat, protein, carbs, and calories.
+ WHY WHOLE30 AND PALEO?
We have both benefitted greatly from changing our lifestyle in the realm of food. We have both suffered from adrenal fatigue, hormonal imbalance, anxiety/depression, aches and pains, hair loss, acne, skin issues, sleep problems, headaches, weight gain, acid reflux, constipation, and the list goes on. BUT since we have discovered what it means to live and eat well – in line with Whole30/Paleo lifestyle, our bodies have healed incredibly in numerous ways. And they continue to get better everyday. Dairy, grains, gluten, sugar, alcohol, caffeine, legumes, and soy (which both lifestyles encourage you to stay away from) can have a HUGE negative impact on our health, without us even realizing it. Taking a break from these foods and eliminating them from your diet is what we highly recommend for a period of time, and then re-introducing them one at a time to see how they affect you. This helps to wake the body up to what IS or ISN’T working you.
+ DOES EATING THIS WAY COST MORE?
Some may say so. BUT…We believe that by eating and living healthier lives, spending a little more money on food will absolutely save us in the long run. By taking care of ourselves now, we are preventing sickness and disease, doctor visits, prescription costs, and we are filling and fueling ourselves properly at each meal so that we don’t buy snacks and treats to fill the void in between meals everyday.
+ I'M OVERWHELMED!
That is ok! Baby steps! Remember, here at Simple Roots we realize the importance of balance. We all need to eat the fun stuff sometimes. We love pizza, chocolate chip cookies, and burritos covered with queso just like anyone else, so we understand that IS going to happen. We are simply here to help you with the more difficult part of food prepping and planning, making the healthier, more nutritious food available to you throughout your wee
+ WHERE ARE THE NUTRITION FACTS?
Our meals change weekly and we construct our meals based on nutrition guidelines that are both Whole 30 and Paleo friendly. We work with an amazing Naturopathic Physician, Dr. Tanda Cook, from Bozeman, MT who helps us with our educational content and meal strategizing.
+ WHAT IS THE DEADLINE FOR ORDERING?
For Saturday delivery: Thursday at 6 a.m.
+ WHERE DO YOU DELIVER?
We currently serve Decatur, IL and Springfield, IL; and the surrounding areas in a 15-mile radius.
+ WHERE ARE THE MEALS PREPARED?
The meals are prepared and cooked in our commercial kitchen, located at 1425 North State Highway Route 121, Mt. Zion, Illinois 62549.
+ CAN I PICK UP MY MEALS?
Of course! We require all orders under $40 to be picked up. Pick up is also encouraged for anyone who would like to place orders but live outside our 15 mile radius or simply if you just prefer to pick up. Pick up time is 12-1:30 pm on Saturdays at our kitchen located at 1425 North State Highway 121 Mt. Zion, IL 62549. If these times do not work for you, feel free to email us at firstname.lastname@example.org to make other arrangements!
+ WHERE DO YOU SOURCE YOUR INGREDIENTS FROM?
We work with the folloiwng vendors: Harvest & Blooms in Rochester, IL (produce), Over The Rainbow Farm in Niantic, IL (produce), 4 Lees Farm in Virginia, IL (beef, chicken, produce), Winding Creek Farm in Argenta, IL (lamb, chicken, eggs), Coleman Family Farms in Oakley, IL (produce), US Wellness Meats: Grassland Beef in Canton, MO (beef, pork. Other sources include: Primal Kitchen Mayo and Avocado Oil, Tin Star Ghee, Georgia Grinders Almond Butter, Coconut Cult Probiotic Coconut Yogurt, Starwest Botanicals Spices and Herbs
+ IS THERE A MINIMUM ORDER REQUIRED?
Our minimum for delivery is $40 (plus a $5 delivery fee for Decatur area and $10 delivery fee for Springfield area). If you spend $150+ you will receive free delivery and 10% off your current order.
+ DO I HAVE TO BE AT HOME WHEN MY FOOD IS DELIVERED?
Nope :) however we advise that you be there! Our meals will be delivered in a refrigerated box that will keep the food items at the appropriate temperature for up to 24 hours. Please be sure to refrigerate the items within the 24 hour time span.
+ IS THIS A SUBSCRIPTION?
Nope! The last thing we want to do is force you to eat our food. Although, if you WOULD like us to place an order for you each week, rather than you getting on and ordering for yourself, we can definitely do that for you. Contact us and we will take care of your needs.
+ ARE THESE READY-TO-EAT MEALS, OR DO I HAVE TO CHOP, STIR AND COOK?
Everything is fully cooked for you. All you have to do is decide whether you want to eat the meal cold or heat it up. We will provide instructions for the best ways to warm each meal.
+ HOW LARGE ARE THE PORTIONS?
Generally our meals have 6 oz of protein, 2-4 tablespoons of healthy fat, and a hefty (1.5 - 2 cup) vegetable-based side which gives you lots of nutrients and fiber. After our most recent survey, most of our customers said they get two meals out of one Simple Roots dish.
+ WHERE DO YOU GET YOUR RECIPES?
We consult with an incredible naturopathic physician, Dr. Tanda Cook, to ensure that we are getting you the most nutritious meals possible. Dr. Cook plays a big part in Simple Roots since we cook up many of her fabulous recipes from her cookbook, Food That Grows, AND she helps us with our educational content to better inform ya'll about food and adding health. We are so grateful to have this fun, loving, inspiring FOOD expert in our circle. For more information on Dr. Tanda cook CLICK HERE. And to purchase her cook book CLICK HERE.
+ WHAT IF I ALREADY SUBMITTED MY ORDER, BUT I WANT TO ADD SOMETHING?
No problem! Email us at email@example.com and we will do our best to accommodate your addition!
+ WHAT IF I NEED TO CANCEL MY ORDER?
We get it! Life totally happens! We do ask that if you need to cancel an order that you contact us 2 days prior to the delivery date. So, since meals are delivered every Saturday, we ask that you please let us know by 5pm CT Thursday. If you cancel your order anytime prior to 5pm CT on Thursday you will receive a full refund for your order. If you cancel any time after 5pm CT on Thursday, then you will receive a credit to your account that can be used towards a future order.
+ YOUR QUESTIONS DIDN'T GET ANSWERED?
Here at Simple Roots we are dedicated to being approachable and connected to our lovely customers, so please contact us at simplerootsmealdelivery.com if you have any questions, comments, or concerns.